Every employer should have a written injury and illness prevention plan. This is our plan. Please read it carefully. While no plan can guarantee an accident free work place, following the safety procedures set forth in this manual will significantly reduce the risk of danger to you and your co-workers.
Introduction to Alliance Window Cleaning
State and federal law, as well as company policy, make the safety and health of our employees the first consideration in operating our business. Safety and health in our business must be a part of every operation, and every employee’s responsibility at all levels. It is the intent of Alliance Window Cleaning to comply with all laws concerning the operation of the business and the health and safety of our employees and the public. To do this, we must constantly be aware of conditions in all work areas that can produce or lead to injuries. No employee is required to work at a job known to be unsafe or dangerous to his or her health. Your cooperation in detecting hazards, reporting dangerous conditions and controlling workplace hazards is a condition of employment. Inform your supervisor immediately of any situation beyond your ability or authority to correct. Employees will not be disciplined or suffer any retaliation for reporting a safety violation in good faith.
The personal safety and health of each employee of Alliance Window Cleaning is of primary importance. Prevention of occupationally induced injuries and illnesses is of such consequence that it will be given precedence over operating productivity. To the greatest degree possible, management will provide all mechanical and physical protection required for personal safety and health, but our employees must bear primary responsibility for working safely. A little common sense and caution can prevent most accidents from occurring.
Alliance Window Cleaning maintains a safety and health program conforming to the best practices of our field. To be successful, such a program must embody proper attitudes towards injury and illness prevention on the part of supervisors and employees. It requires the cooperation in all safety and health matters, not only of the employer and employee, but also between the employee and all co-workers. Only through such a cooperative effort can a safety program in the best interest of all be established and preserved. Safety is no accident; think safety and the job will be safer.
Safety Program Goals
The objective of Alliance Window Cleaning is to provide a safety and health program that will reduce the number of injuries and illnesses to an absolute minimum, not merely in keeping with, but surpassing the best experience of similar operations by others. Our goal is zero accidents and injuries.
Alliance Window Cleaning Statement
It is the policy of Alliance Window Cleaning that accident prevention shall be considered of primary importance in all phases of operation and administration. It is the intention of Alliance Window Cleaning management to provide safe and healthy working conditions and to establish and insist upon safe practices at all times by all employees.
The prevention of accidents is an objective affecting all levels of our company and its operations. It is, therefore, a basic requirement that each supervisor make the safety of all employees an integral part of his or her regular management function. It is equally the duty of each employee to accept and follow established safety regulations and procedures.
Every effort will be made to provide adequate training to employees. However, if an employee is ever in doubt about how to do a job or task safely, it is his or her duty to ask a qualified person for assistance. Employees are expected to assist management in accident prevention activities. Unsafe conditions must be reported immediately. Fellow employees that need help should be assisted.
Every injury that occurs on the job, even a slight cut or strain, must be reported to your crew supervisor James Devine, as soon as possible. Under no circumstances, except emergency trips to the hospital, should and employee leave the work site without reporting an injury. When you have an accident, everyone is hurt. Safety is everyone’s business.
Safety Rules For All Employees
1. All employees shall follow the safe practices contained in this manual and such other rules and practices communicated on the job. All employees shall report all unsafe conditions to the proper authority, including the supervision on the project.
2. Management shall be responsible for implementing these policies by insisting that employees observe and obey all rules and regulations necessary to maintain a safe work place and safe work habits and practices.
3. Good housekeeping must be practiced at all times in the work area. Clean up all waste, spills, and eliminate any dangers in the work area.
4. Suitable clothing and footwear must be worn at all times. Personal protection equipment (hardhats, respirators, eye protection, and gloves) will be worn whenever needed.
5. All employees will participate in a safety meeting conducted by James Devine, Ray Ingram, and Alfredo Salgado, once every seven working days.
6. Anyone under the influence of or suffering the ill effects from the abuse or use of, liquor or drugs, including prescription drugs which might impair motor skills, judgment and balance, shall not be allowed on the job.
7. Horseplay, scuffling, and other acts which tend to have an adverse influence on safety or well being of other employees are prohibited.
8. Work shall be well planned and supervised to avoid injuries in the handling of heavy materials and while suing equipment designed to suspend or support workers.
9. No one shall be permitted to work while the employee’s ability or alertness is so impaired by fatigue, illness, or other causes that it might expose the employee or others to injury.
10. There will be no consumption of liquor or beer on the job.
11. Employees should be alert to see that all guards, safety mechanisms and other protective devices are in proper places and adjusted, and shall report deficiencies promptly to James Devine.
12. Employees shall not handle or tamper with any electrical equipment, machinery, or any equipment or devices in a manner not within the scope of their duties, unless they have received specific instructions.
13. All injuries should be reported to James Devine, Ray Ingram, or Alfredo Salgado, so that arrangements can be made for medical or first aid treatment.
14. When lifting heavy objects, use the large muscles of the leg instead of the smaller muscles of the back.
15. Do not throw things, especially material and equipment. Dispose of all waste properly and carefully.
16. Do not wear shoes with thin or torn soles.
Responsible Safety Officer
The identity of the person who is responsible for the Alliance Window Cleaning safety program is James Devine. This person is of sufficient authority to implement the program. In addition to other titles, this person is called the Responsible Safety Officer.
In accordance with the Alliance Window Cleaning safety and injury prevention program, James Devine has been designated as the Responsible Safety Officer, and has responsibility and authority to do the following in the name of Alliance Window Cleaning.
1. Develop and implement rules of safe practices for each function within the company.
2. Develop and implement safe operating rules for use of electrical, mechanical, manual, and rented equipment consistent with manufacturer’s recommendations and specifications.
3. Develop and implement a system to encourage employees to report unsafe conditions immediately.
4. Conduct a thorough investigation of each accident, whether or not it results in an injury, to determine the cause of the accident and to prevent recurrence. In cases of a known injury accident, the investigation shall proceed only after consultation with Alliance Window Cleaning, who shall direct the investigation (the product of which investigation shall be considered the work product of the attorney).
5. Instruct supervisors and employees in safety responsibilities.
6. Develop and implement a program of employee safety education.
7. Conduct scheduled and unscheduled inspections to identify and correct unsafe working conditions. Special attention shall be given to notice of serious concealed dangers.
8. Maintain records of training, periodic inspections, corrective actions, and investigations as required by law.
Employee Responsibility for Training
Teaching safety is a two-way street. Alliance Window Cleaning can preach safety, but only employees can practice safety. Safety education required employee participation.
On Monday of every week, a meeting of all employees will be conducted for the purpose of safety instruction. The employees will discuss the application of the company’s injury and illness prevention program to actual job assignments. They will also read and discuss a section of the manual and review application of general safety rules to specific situations.
Remember, the following general rules apply in all situations:
a) No employee should undertake a job that appears to be unsafe.
b) No employee is expected to undertake a job until he/she has received adequate safety instructions, and is authorized to perform the task.
c) No employee should use chemicals without fully understanding their toxic properties and without the knowledge required to work with these chemicals safely.
d) Mechanical safeguards must be kept in place.
e) Employees must report any unsafe conditions to the job site supervisor and the Responsible Safety Officer.
f) Any work-related injury or illness must be reported to management at once.
g) Personal protective equipment must be used when and where required. All such equipment must be properly maintained.
Accident Prevention Policy Posting
Each employee has a personal responsibility to prevent accidents. You have a responsibility to your family, to your fellow workers, and to the Company. You will be expected to observe safe practice rules and instructions relating to the efficient handling of your work.
Your responsibilities include the following:
* Incorporate safety into every job procedure. No job is done efficiently unless it has been done safely.
* Know and obey safe practice rules.
* Know that disciplinary action may result from a violation of the safety rules.
* Report all injuries immediately, no matter how slight the injury may be.
* Caution a fellow worker when they perform unsafe acts.
* Don’t take chances.
* Ask questions when there is any doubt concerning safety.
* Report all unsafe conditions or equipment to your supervisor immediately.
Agreement to Participate
By signing the acknowledgement at the end of this handbook, each employee promises to read and implement this injury and illness prevention program. If you don’t understand any policy, please ask your supervisor.
Employee safety training is another requirement of an effective injury and illness prevention program. While Alliance Window Cleaning believes in skills training, we also want to emphasize safety training. All employees should start the safety training by reading this manual and discussing any problems or safety concerns with your direct supervisor.
Training is one of the most important elements of any injury and illness prevention program. Such training is designed to enable employees to learn their jobs properly, bring new ideas to the workplace, reinforce existing safety policies and put the injury and illness prevention program into action.
Training is required for both supervision and employees alike. The contents of each training session will vary, but each session will attempt to teach the following:
a) The success of the Alliance Window Cleaning injury and illness prevention program depends on the actions of individual employees as well as a commitment by the company.
b) Each employee’s immediate supervisor will review the safe work procedures unique to that employee’s job or job site and how these safe work procedures protect against risk and danger.
c) Each employee will learn when personal protective equipment is required or necessary, and how to use and maintain the equipment in good condition.
d) Each employee will learn what to do in case of emergencies occurring in the workplace. Supervisors are also vested with special duties concerning the safety of employees. The supervisors are key figures in the establishment and success of the Alliance Window Cleaning injury and illness prevention program. They have primary responsibility for actually implementing the injury and illness prevention program, especially as it relates directly to the workplace. Supervisors are responsible for being familiar with safety and health hazards to which employees are exposed, how to recognize them, the potential effects of these hazards, and rules and procedures for maintaining a safe workplace. Supervisors shall convey this information to the employees at the workplace, and shall investigate accidents according to the accident investigation policies contained in this manual.
Periodic Safety Training Meetings
Alliance Window Cleaning has safety meetings every week. The purpose of the meeting is to convey safety information and answer employee questions. The format of most meetings will be to review, in language understandable to every employee, the content of the injury prevention program, special work site hazards, serious concealed dangers, and material safety data sheets. Each week, James Devine will review a portion of the company’s safe work practices contained in this booklet, or other safety related information. Whenever a new practice or procedure is introduced into the workplace, it will be thoroughly reviewed for safety. A sign-up sheet will be passed around each meeting, and notes of the meeting will be distributed afterwards. A copy of the notes will also be placed in the file of each employee who attends the meeting. Employee attendance is mandatory and is compensable unless part of an official state approved training program or pre-employment requirement.
Hazardous Substances Communication
When hazardous substances are used in the workplace, a hazard communication program dealing with Material Safety Data Sheets (MSDS), labeling and employee training will be in operation. MSDS materials will be readily available for each hazardous substance used. A training program plus regular question and answer sessions on dealing with hazardous materials will be given to keep employees informed.
The program will include an explanation of what an MSDS is and how to use and obtain one: MSDS contents for each hazardous substance or class of substances; explanation of the “Right to Know”; identification of where employees can see the employer’s written hazard communication program and where hazardous substances are present in their work area; the health hazards of substances in the work area, how to detect their presence, and specific protective measures to be used; as well as informing them of hazards of non-routine tasks.
Alliance Window Cleaning is required to post certain employment related information. The required information is maintained on the bulletin board in the shop where employees can find the following required posters:
Various state and federal orders regulating the Wages, Hours, and Working Conditions in certain industries
Pay Day Notice
Equal Employment Opportunity is the Law (EEOC form)
OSHA Safety and Health Protection on the Job
Notice of Workers Compensation Carrier
Notice to Employees: Unemployment Insurance and Disability Insurance
Material Data Safety Sheets for Alliance Window Cleaning premises are available in all training manuals and the shop. When employees are required to work on the premises of any other employer, such as a service call or installation situation, the Alliance Window Cleaning company vehicle will maintain a collection of Material Date Safety Sheets that describe any hazards unique to that site. There is also a list of all chemicals used by Alliance Window Cleaning posted in the shop.
In addition to these required safety postings, emergency numbers are maintained in all training manuals and by James Devine.
In most cases of real emergency call 911. State your name, the nature of the emergency, and exact location of the injury. Answer all questions completely. DO NOT use 911 for routine calls to police or fire departments.
Licenses and Permits
In addition to other postings required by law, Alliance Window Cleaning maintains a copy of all necessary business licenses, permits, and notices required by the National Labor Relations Board or other governmental bodies, notices of citations during abatement periods, and other required information which are posted during the appropriate times in the office/shop.
OSHA Records Required
Copies of required accident investigations and certification of employee safety training should be maintained by James Devine. A written report will be maintained on each accident, injury, or on-the-job illness requiring medical treatment. A record of each such injury or illness is recorded on OSHA Log and Summary of Occupational Injuries Form 200 according to its instructions. Supplemental record of each injury are maintained on OSHA Form 101, or Employers Report of Injury or Illness Form 5020. Every year, a summary of all reported injuries or illnesses is posted no later than February 1, for one month, until March 1, on OSHA Form 200. These records are maintained for five years from the date of preparation.
Work Environment, General
All aisles and passageways must be kept clear. Also, aisles and passageways should be clearly marked. Wet surfaces must be covered with non-slip material and all holes properly covered or marked with warning guards. All spills must be cleaned up immediately, and a caution sign placed on all wet or drying surfaces.
Equipment must be properly stored so that sharp edges do not protrude into walkways. Changes in elevations must be clearly marked, as must passageways near dangerous operations like window cleaning, machinery operation, or painting. If there is a low ceiling, a warning sign must be posted. If the walkway or stairway is more than thirty inches above the floor or ground, it must have a guardrail.
If an employee is aware of any breach of these standards, please inform the workplace supervisor.
Floor and Wall Openings
Be careful when working near floor and wall openings. All floor openings (holes) should be guarded by a cover, guardrail, or equivalent barrier on all sides except at the entrance to stairways and ladders. Toe boards must be installed around the edges of a permanent floor opening. Skylight framework must be able to withstand at least 200 pounds pressure. Glass used in windows, doors, and walls (including glass block) must be able to withstand a human impact, and if required by code, be shatterproof “safety glass.” Before beginning work at a new location, inspect it to insure that all floor openings which must remain open, such as floor drains, are covered with grates or similar covers.
Drive safely. If vehicles are used during the work day, seat belts and shoulder harnesses are to be worn at all times. Vehicles must be locked when unattended to avoid criminal misconduct. Do not exceed the speed limit. Vehicles must be parked in legal spaces and must not obstruct traffic. Defensive driving must be practiced by all employees.
First Aid Kits
First aid kits and required contents are maintained in a serviceable condition. Unit type kits have all items in the first aid kit individually wrapped, sealed, and packaged in comparable sized packages. The commercial or cabinet type kits do not require all items to be individually wrapped and sealed, but only those which must be kept sterile. Items such as scissors, tweezers, tubes of ointments with caps, or rolls of adhesive tape, need not be individually wrapped, sealed, or disposed of after a single use or application. Individual packaging and sealing shall be required only for those items which must be kept sterile in a first aid kit. Each company vehicle has one and it’s contents are to be monitored by the crew supervisor that is assigned to that vehicle.
Alliance Window Cleaning will provide suitable equipment to protect employees from hazards in the workplace. James Devine will advise on what protective equipment is required for the task, but the supervisor of the operation must obtain this equipment and see that it is used.
Protective clothing will be issued to employees who work with hazardous material for the purpose of protecting their health and safety.
Personal Protective Equipment Clothing
1. Where there is a danger of flying particles, over spray, or corrosive materials, employees must wear protective goggles and/or face shields provided (or approved) by Alliance Window Cleaning.
2. Employees are required to wear safety glasses at all times in areas where there is a risk of eye injuries such as punctures, contusions, or burns.
3. Employees who need corrective lenses are required to wear only approved safety glasses, protective goggles, or other medically approved precautionary procedures when working in areas with harmful exposures, or risk of eye injury.
4. Employees are required to wear protective gloves, aprons, shields and other means provided in areas where they may be subject to cuts, corrosive liquids and/or harmful chemicals.
5. Hard hats must be worn in areas subject to falling objects, and at all times while at construction sites.
6. Appropriate footwear including steel-toed shoes must be worn in an area where there is any risk of foot injuries from hot, corrosive, poisonous substances, falling objects, and crashing or penetrating action.
7. When necessary employees must use the approved respirators, which are provided for regular and emergency use.
8. All safety equipment must be maintained in sanitary condition and ready for use. Report any defective equipment immediately.
9. In cases where the noise level exceeds certain levels, ear protection is required.
10. In cases of cleaning toxic or hazardous materials, protective clothing provided must be worn.
Alliance Window Cleaning provides proper hand protection to employees exposed to known hand hazards. The supervisor must obtain the suitable hand protection and ensure that it is used.
Alliance Window Cleaning provides appropriate head protection devices for employees to protect them from head or other injuries that could result from their working environment.
Alliance Window Cleaning provides appropriate eye protection devices for employees assigned to tasks in which an eye-injury hazard exists. The supervisor of the operation is responsible for determining the need for suitable eye-protection devices and for ensuring that the employees use them.
The Responsible Safety Officer, appropriate Medical Services and Building Managers, will assist the supervisor in defining eye-hazard operations and in selecting appropriate eye protection. The standard sign: CAUTION, EYE HAZARD AREA, DO NOT ENTER WITHOUT EYE PROTECTION, must be posted in every area where eye protection is mandatory.
Any operation that generates harmful airborne levels of dusts, fumes, sprays, mists, fogs, smokes, vapors, or gases, or that may involve oxygen-deficient atmospheres requires the use of effective safety controls. This must be accomplished, as much as feasible, by accepted engineering control measures (for example, enclosure or confinement of the operation, general and local ventilation, and substitution of less toxic materials). When effective engineering controls are not feasible, or while they are being instituted, appropriate respiratory protection must be used in accordance with Alliance Window Cleaning requirements as prescribed by OSHA
Personal Fall Protection
Alliance Window Cleaning shall provide personal fall protection equipment for employees when their job site or task exposes them to the hazards of falling from heights that could cause injuries or fatalities.
Every reasonable method to warn employees and the public exposed to Alliance Window Cleaning’s work operations, of hazards and dangers and to inform them of the actions required must be utilized. Signs, warning, and barricades as additional safeguards for built-in mechanical and physical protection must be used. To ensure uniform response by personnel, the warning signs or devices must be of the same type for similar hazards. Obtaining and installing the warning systems is the responsibility of the employees needing them.
Contents and Configuration
Signs must conform to the colors, symbols, lettering size, and proportions as specified by Alliance Window Cleaning. Every warning sign must include the following components:
An approved heading that indicates the relative hazard.
A statement of the type of hazard.
A statement of what to do or not to do in the area.
Barricades must prevent access by the public below the work area.
Traffic and Transportation
Official Vehicle Use
Alliance Window Cleaning requires that an operator hold a valid driver’s license for the class of vehicle that he/she is authorized to operate.
James Devine is responsible for restricting the use of Company-furnished vehicles to official Company business only. They are also responsible for limiting use of such vehicles to properly authorized personnel. Use of an official vehicle for an employee’s personal convenience or benefit constitutes misuse and is prohibited. Employees who misuse Company vehicles are subject to disciplinary action and financial responsibility for any accident.
All drivers of Company vehicles are responsible for reporting any damage or deficiency to James Devine. Repairs, adjustments, and maintenance can only be accomplished if the driver adequately documents and reports these items. Failure to report unsafe vehicle conditions can result in an accident.
Employees operating or riding in company-furnished vehicles, or personal vehicles on official company business, are required to wear safety belts at all times. The driver should instruct the passengers to fasten their safety belts before operating the vehicle.
Any accident involving Company vehicles (included private, rented, or leased vehicles used on official Company business) must be reported to the driver’s supervisor. If the driver is unable to make a report, another employee who knows the details of the accident must make the report.
It is Alliance Window Cleaning’s policy that employees should not admit to responsibility for vehicle accidents occurring while on official business. It is important that such admissions, when appropriate, be reserved for the company and its insurance carrier.
The law requires that each driver involved in a vehicle accident must show his/her license on request by the other party. Be sure to obtain adequate information on the driers involved as well as on the owner of the vehicles. Names, addresses, driver’s license numbers, vehicle descriptions, and registration information are essential. In addition, a description of damages is needed for completion of accident reports. If the accident is investigated by off-site police agencies, requested that a copy of the police report be sent to Alliance Window Cleaning, or obtain the name and department of the investigating officer.
In case of collision with an unattended vehicle (or other property), the driver of the moving vehicle is required by law to notify the other party and to exchange information pertaining to the collision. If unable to locate the other party, leave a note in, or attached to, the vehicle (or other property) giving the driver’s name, address, and vehicle license number.
The driver of any Alliance Window Cleaning vehicle involved in an accident must also complete a Company Motor Vehicle Accident Report and submit it to his/her supervisor within one workday of the accident.
The supervisor should interview the driver and complete the supervisor’s portion of the report. Within two workdays of the accident, the completed form and vehicle must be taken to James Devine so that damages may be estimated and repairs scheduled.
Forms for obtaining appropriate information about an accident shall be obtained from management. James Devine will receive copies of all accident reports and will prepare any required OSHA reports.
The following chapters will sound similar to the information that you have already read. It is important to mention these items and issues again and again. Repetition is the key to maintaining and understanding of what safety in the workplace is all about.
The following chapters include proper use and safety recommendations for the equipment used, owned, and operated by Alliance Window Cleaning.
Overall Employee Safety
1) Employees are not permitted to work if under the influence of, or suffering the ill effects of, the use of any drugs or alcohol.
2) All employees shall wear seat belts when riding in a company vehicle.
3) All employees shall correctly lift or maneuver heavy objects and should wear back supports when doing so.
4) All excessively loose clothing, long hair, or loose jewelry shall be removed or restrained during working hours.
5) Employees shall not engage in horseplay while on company time.
6) Employees are not to use any equipment other than that which is provided by Alliance Window Cleaning unless approved by James Devine.
7) All injuries, no matter how minor, shall be reported to your supervisor immediately.
8) Any accidents or damages shall be reported to your supervisor immediately.
9) It is the responsibility of the employee to wear adequate clothing to protect themselves from the elements during the work seasons.
10) All employees shall participate in all training programs provided by Alliance Window Cleaning.
All training for chapters 1 through 6 shall be classroom oriented. This training shall occur at safety meetings held by Alliance Window Cleaning. The contents of these chapters are considered standard operating procedures by Alliance Window Cleaning and any work site related methods described in chapters 1 through 6 shall be applied during the work sited training given for that particular piece of equipment or method outlined in a following chapter of this manual. Alliance Window Cleaning allows only licensed drivers to use company vehicles with the intention that their driving training has been given by the state in which they are licensed.
The contents of chapters 1 through 6 are Alliance Window Cleanings policies and are expected to be used, and applied for each and every operation that warrants it. Training for these chapters shall be at least 50 hours. OSHA requires that a window cleaner reaching journeyman status must undergo 150 hours of hands on training, and 20 hours of classroom training in basic window cleaning.